Shipping policy

Last updated: 11 October 2026

At a glance

Where we deliver: serviceable pin codes across India.
Delivery charge: shown at checkout before you pay, currently a flat ₹379 per order.
Dispatch: in-stock products usually leave us within 2–4 business days.
Delivery: usually 3–10 business days after dispatch, depending on your location.
At delivery: check your order straight away and report any problem within 6 hours.

1. Where we deliver

We deliver to serviceable pin codes across India. We don't ship outside India at the moment. If we can't deliver to your pin code, we will contact you and refund your order in full.

2. Delivery charges

Delivery charges are shown at checkout before you pay. We currently charge a flat ₹379 per order for delivery anywhere in India. All product prices already include GST.

3. Order processing

We process orders on business days, Monday to Saturday, except public holidays.
In-stock products are usually dispatched within 2–4 business days of your order.
Custom-made products and bulk or project orders are dispatched on the timeline in your quotation or order confirmation.
If your dispatch is delayed, we will let you know.

4. Delivery times

After dispatch, delivery usually takes:

Metro cities: 3–6 business days
Rest of India: 5–10 business days
Remote areas: 10–15 business days. These include parts of the North East, Jammu and Kashmir, Ladakh, the Andaman and Nicobar Islands and Lakshadweep.

These are estimates. Weather, strikes, public holidays or government restrictions can cause delays. If your order arrives after the delivery date we promised, see section 10 of our Return and refund policy.

5. Tracking your order

When your order is dispatched, we send you the tracking details by email or SMS. If you haven't received them within 4 business days of ordering, fill in our contact form with your order number.

6. Receiving your order

Someone needs to be at the delivery address to receive the order. Our delivery partner may call you before delivering.
We deliver to your doorstep. If your building has no lift, or has restricted access or delivery hours, tell us in advance through our contact form.
Check the outer box before you accept the delivery. If it is torn, crushed or wet, note this on the delivery receipt or take photos in front of the delivery person.
Report any damage, wrong item or missing parts within 6 hours of delivery, as explained in our Return and refund policy.

7. Assembly

Some products need simple assembly, and the instructions are in the box. If you need help, fill in our contact form.

8. Missed or failed delivery

A delivery can fail if no one is available, the address is incomplete or your phone can't be reached. If that happens, our delivery partner will try again, or we will contact you to reschedule. If the order comes back to us, we will contact you to arrange redelivery, and extra delivery charges may apply.

9. Changing your delivery address

You can change your delivery address before your order is dispatched. Fill in our contact form with your order number and the new address. We may not be able to change the address after dispatch.