Terms of service

These terms apply when you use chairwala.shop or buy from us. "ChairWala", "we", "us" and "our" mean [Registered business name], the business that runs this website, based in Pune, Maharashtra, India. "You" means the person using the website or placing an order.

By using this website or placing an order, you agree to these terms. Our Shipping policy, Return and refund policy and Privacy policy also form part of these terms.

1. Using our website

You must be at least 18 years old to place an order, or order with the involvement of a parent or guardian.
Please give accurate and complete details when you order, including your delivery address and phone number.
If you create an account, keep your login details safe. You are responsible for activity on your account.
Don't misuse the website. This includes using it for anything unlawful or fraudulent, trying to hack, disrupt or copy it, and uploading harmful code.

2. Products

We describe our products as accurately as we can. Dimensions are approximate. Colours, textures and wood grain may look slightly different from the photos because of screen settings and natural materials.
Our products are made for normal home, office and hospitality use. Please follow any assembly, care and weight-limit instructions that come with them.
All products are subject to availability.

3. Prices and payment

All prices are in Indian Rupees (₹) and include GST. Delivery charges are shown separately at checkout before you pay.
We may change prices at any time, but a change won't affect an order we have already accepted.
If a product is listed at a clearly wrong price because of an error, we will contact you before dispatch. You can then pay the correct price or cancel for a full refund.
Payments are processed securely by third-party payment providers. We don't see or store your full card or bank details.

4. Orders

When you place an order, you are offering to buy the products in it. We accept your order when we dispatch it. The confirmation you receive after ordering means we have received your order, not that we have accepted it.
We may decline or cancel an order, for example if a product is out of stock, a price is wrong, we can't deliver to your pin code, or we suspect fraud. If we cancel an order you have paid for, we refund you in full.

5. Delivery

Delivery areas, charges and timelines are explained in our Shipping policy.

6. Returns, refunds and cancellations

Returns, refunds and cancellations are covered by our Return and refund policy. It includes a 6-hour window to report problems after delivery.

7. Custom and bulk orders

For custom-made products and bulk or project orders, the quotation or order confirmation we send you applies along with these terms. It sets out the price, specifications, timelines and payment terms. If it conflicts with these terms, the quotation applies.

8. Manufacturing defects

How we handle manufacturing defects is explained in section 4 of our Return and refund policy. Nothing in these terms affects your rights under the Consumer Protection Act, 2019.

9. Intellectual property

The content on this website belongs to ChairWala or our licensors. This includes text, photos, graphics, logos and design. You may not copy, reproduce or use it for commercial purposes without our written permission.

10. Reviews and messages

If you send us reviews, photos or feedback, you allow us to show them on our website and social media. You also confirm that the content is yours and lawful. We may remove content that is offensive, unlawful or misleading.

11. Third-party services

We use third-party services to run our store, including our e-commerce platform, payment providers and delivery partners. Their own terms apply to the services they provide. We are not responsible for the content of other websites that we link to.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses arising from your use of our website or products, such as loss of profit or business.
Our total liability for any claim about an order is limited to the amount you paid for that order.
Nothing in these terms limits any liability that cannot be limited by law, or your rights under the Consumer Protection Act, 2019.

13. Privacy

How we collect and use your personal information is explained in our Privacy policy.

14. Governing law and disputes

These terms are governed by the laws of India. The courts in Pune, Maharashtra have jurisdiction over any dispute. This doesn't affect your right to approach a consumer commission under the Consumer Protection Act, 2019. If you have a problem, please contact us first so we can try to resolve it.

15. Grievance redressal

To raise a complaint, fill in our contact form and start your Comment with "Grievance". Our Grievance Officer, whose details are listed in our Legal notice, will acknowledge your complaint within 48 hours and resolve it within one month of receiving it.